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Help
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in Colorado, and only on merchandise such as CDs and clothing.
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I contact you?
  Please click here for our company contact information.
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I change or cancel my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How do I find my product?
 
Select a category under the Products section on the left navigation menu.
 
If you have any trouble locating a product, feel free to contact us at 303-325-3959 or info@rmarts.org for assistance.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us at 303-325-3959 or info@rmarts.org for further assistance.
Privacy Policy
  We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
What are my payment choices?
  We accept Visa and Mastercard.
How do I navigate the site?
  To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact us.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
Security
  This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my credit appear?
  Credits usually take 7-10 business days from the time we process the refund.
How do I return my product?
  Please click here for more information on returning an item.
When will my credit card be charged?
  Your credit card will be charged immediately when you submit your order.
I received the wrong product.
  If you received the wrong product, please contact us at 303-325-3959 or email info@rmarts.org for assistance.
What is your return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.